Privacy Policy

Privacy Policy Prize Competitions Uk

Last Updated: [DATE]

1. INTRODUCTION

1.1 About This Privacy Policy

This Privacy Policy explains how [COMPANY NAME] LTD trading as [BRAND NAME] (“Promoter”, “Company”, “we”, “us”, “our”) collects, uses, stores, shares, and protects your personal data when you:

  • visit or use our Website;

  • create an Account;

  • enter Competitions;

  • contact us;

  • purchase Entries;

  • subscribe to marketing communications; or

  • otherwise interact with our services.

This Privacy Policy should be read together with our Terms & Conditions, Cookie Policy, and any additional privacy notices displayed on the Website.

By using the Website or participating in Competitions, you acknowledge that you have read and understood this Privacy Policy.

1.2 Data Controller

The data controller responsible for your personal data is:

[COMPANY NAME] LTD
Company Number: [COMPANY NUMBER]
Registered Office: [REGISTERED ADDRESS]
Website: [WEBSITE URL]
Email: [EMAIL ADDRESS]

1.3 Contact Information

If you have any questions regarding this Privacy Policy or your personal data, you may contact us using the details above.

1.4 Age Restriction

Our Website and Competitions are intended only for individuals aged 18 years or over.

We do not knowingly collect personal data from anyone under the age of 18. If we become aware that we have collected personal data from a minor, we may delete such information.

2. PERSONAL DATA WE COLLECT

We may collect, use, store, and process the following categories of personal data.

2.1 Identity Data

Including:

  • first name;

  • last name;

  • date of birth;

  • username;

  • title or prefix;

  • identification documents where required.

2.2 Contact Data

Including:

  • billing address;

  • residential address;

  • email address;

  • telephone number;

  • postcode or ZIP code.

2.3 Account Data

Including:

  • login credentials;

  • account preferences;

  • purchase history;

  • Competition activity;

  • Free Entry activity;

  • website credits;

  • customer support communications.

2.4 Transaction Data

Including:

  • payment confirmations;

  • transaction references;

  • Entry purchases;

  • refunds;

  • Prize fulfilment records.

We do not directly store full payment card details. Payments are processed securely through third-party payment providers.

2.5 Technical Data

Including:

  • IP address;

  • browser type and version;

  • operating system;

  • device identifiers;

  • device information;

  • login data;

  • time zone settings;

  • cookies and tracking technologies.

2.6 Usage Data

Including:

  • website interactions;

  • page visits;

  • session duration;

  • navigation paths;

  • click activity;

  • referral sources;

  • Competition participation activity.

2.7 Marketing & Communication Data

Including:

  • marketing preferences;

  • communication preferences;

  • newsletter subscriptions;

  • responses to promotions and surveys.

2.8 Verification Data

Where reasonably necessary, we may collect additional verification information including:

  • proof of identity;

  • proof of address;

  • proof of payment ownership;

  • photographs;

  • age verification documents.

This information may be requested for fraud prevention, security, Prize fulfilment, legal compliance, or regulatory purposes.

3. HOW WE COLLECT YOUR DATA

We may collect personal data:

  • directly from you when you create an Account, purchase Entries, submit Free Entries, contact us, or participate in Competitions;
  • automatically through cookies, analytics tools, and tracking technologies;
  • from payment processors and fraud prevention providers;
  • from social media platforms where you interact with our content;
  • from publicly available sources where legally permitted.

4. HOW WE USE YOUR PERSONAL DATA

We only process personal data where we have a lawful basis to do so under applicable data protection laws.

4.1 Account Registration & Website Access

Purpose:

  • creating and managing Accounts;

  • authenticating users;

  • providing Website functionality.

Lawful Basis:

  • performance of a contract;

  • legitimate interests.

4.2 Competition Administration

Purpose:

  • processing Entries;

  • validating Competition participation;

  • administering draws;

  • selecting Winners;

  • allocating Prizes.

Lawful Basis:

  • performance of a contract;

  • legal obligations;

  • legitimate interests.

4.3 Payment Processing

Purpose:

  • processing payments;

  • preventing fraudulent transactions;

  • issuing refunds;

  • maintaining transaction records.

Lawful Basis:

  • performance of a contract;

  • legal obligations;

  • legitimate interests.

4.4 Identity Verification & Fraud Prevention

Purpose:

  • preventing fraud;

  • detecting duplicate Accounts;

  • preventing abuse of Competitions;

  • ensuring compliance with applicable laws;

  • verifying Winners.

Lawful Basis:

  • legal obligations;

  • legitimate interests.

4.5 Customer Support

Purpose:

  • responding to enquiries;

  • resolving disputes;

  • providing assistance;

  • handling complaints.

Lawful Basis:

  • performance of a contract;

  • legitimate interests.

4.6 Marketing Communications

Purpose:

  • sending promotional emails;

  • informing Users about Competitions;

  • sending offers, updates, and announcements.

Lawful Basis:

  • consent;

  • legitimate interests where permitted by law.

You may unsubscribe from marketing communications at any time using the unsubscribe link included in communications or by contacting us directly.

4.7 Website Analytics & Improvements

Purpose:

  • analysing Website usage;

  • improving Website functionality;

  • monitoring Website performance;

  • enhancing user experience.

Lawful Basis:

  • legitimate interests;

  • consent where required for cookies or tracking technologies.

4.8 Legal & Regulatory Compliance

Purpose:

  • complying with legal obligations;

  • responding to lawful requests from regulators or law enforcement;

  • enforcing our Terms & Conditions.

Lawful Basis:

  • legal obligations;

  • legitimate interests.

5. MARKETING

5.1 Marketing Communications

You may receive marketing communications from us where:

  • you have provided consent;

  • you entered a Competition;

  • you created an Account;

  • you purchased Entries; or

  • we are otherwise legally permitted to contact you.

5.2 Opting Out

You may opt out of marketing communications at any time by:

  • clicking the unsubscribe link in marketing emails; or

  • contacting us directly.

Opting out of marketing communications will not affect essential service-related communications regarding your Account, Entries, or Competitions.

6. COOKIES & TRACKING TECHNOLOGIES

Our Website may use cookies, pixels, analytics tools, session recording tools, and similar technologies to:

  • provide Website functionality;

  • analyse Website traffic;

  • improve user experience;

  • measure advertising performance;

  • prevent fraud and abuse.

Cookies may include:

  • essential cookies;

  • analytics cookies;

  • advertising cookies;

  • functionality cookies.

You may manage cookie preferences through your browser settings or through any cookie consent tools available on the Website.

Further information may be provided in our Cookie Policy.

7. THIRD-PARTY SERVICE PROVIDERS

We may share personal data with trusted third-party providers including:

  • payment processors;

  • fraud prevention providers;

  • hosting providers;

  • cloud infrastructure providers;

  • analytics providers;

  • email marketing providers;

  • customer support providers;

  • legal, accounting, and professional advisers;

  • delivery and courier services.

Examples may include:

  • Stripe;

  • PayPal;

  • Google Analytics;

  • Meta;

  • Microsoft;

  • Mailchimp;

  • Klaviyo.

Third-party providers may process personal data only where necessary for the services they provide and are expected to maintain appropriate security measures.

We do not sell personal data to third parties.

8. WINNER PUBLICITY

To comply with legal obligations, advertising regulations, and transparency requirements, we may publish limited Winner information including:

  • first name;
  • county or region;
  • Prize details;
  • winning number.

Where Winners participate in additional publicity activities including photographs, videos, testimonials, interviews, or social media content, additional consent may be requested where required by law.

Participants who object to publication should contact us before the relevant Competition Closing Date.

We may still disclose Winner information to regulators, law enforcement agencies, or advertising authorities where legally required.

9. INTERNATIONAL DATA TRANSFERS

Some third-party providers may process personal data outside the United Kingdom.

Where international transfers occur, we take reasonable steps to ensure that appropriate safeguards are in place, including:

  • transfers to countries recognised as providing adequate protection;
  • Standard Contractual Clauses;
  • other legally recognised transfer mechanisms.

10. DATA SECURITY

We implement appropriate technical and organisational measures designed to protect personal data against:

  • unauthorised access;

  • accidental loss;

  • misuse;

  • disclosure;

  • alteration;

  • destruction.

Security measures may include:

  • SSL encryption;

  • restricted system access;

  • fraud monitoring systems;

  • account verification procedures;

  • secure hosting infrastructure.

Access to personal data is restricted to personnel, contractors, and service providers who require access for legitimate business purposes.

11. DATA RETENTION

We retain personal data only for as long as reasonably necessary for:

  • Competition administration;
  • legal compliance;
  • fraud prevention;
  • accounting and tax obligations;
  • dispute resolution;
  • enforcing agreements.

Retention periods may vary depending on:

  • the type of data;
  • legal obligations;
  • regulatory requirements;
  • operational needs.

Competition, transaction, and account records may typically be retained for up to 6 years following account closure or the relevant transaction.

Where legally permissible, we may anonymise personal data for analytical or statistical purposes.

12. YOUR LEGAL RIGHTS

Under applicable data protection laws, you may have the right to:

  • request access to your personal data;
  • request correction of inaccurate data;
  • request deletion of personal data;
  • request restriction of processing;
  • object to processing;
  • request data portability;
  • withdraw consent;
  • lodge a complaint with a supervisory authority.

We may request proof of identity before responding to requests.

Requests may be submitted using the contact details provided in this Privacy Policy.

We aim to respond within one month where required by law.

13. LEGAL BASIS FOR PROCESSING

We may process personal data on one or more of the following lawful grounds:

  • consent;
  • performance of a contract;
  • compliance with legal obligations;
  • legitimate business interests.

Legitimate interests may include:

  • fraud prevention;
  • Website security;
  • Competition administration;
  • customer support;
  • business development;
  • analytics;
  • marketing;
  • service improvements.

Where we rely on legitimate interests, we consider and balance any potential impact on your rights and freedoms.

14. AUTOMATED DECISION-MAKING & FRAUD DETECTION

We may use automated systems and security tools to:

  • detect fraudulent activity;
  • identify suspicious Entries;
  • prevent abuse of Competitions;
  • identify duplicate Accounts;
  • detect bot activity;
  • monitor unusual transaction patterns.

Where automated decisions significantly affect individuals, appropriate safeguards will be implemented where required by law.

15. THIRD-PARTY LINKS

The Website may contain links to third-party websites, applications, or services.

We are not responsible for the privacy practices, content, or security of third-party services.

Users should review the privacy policies of third-party websites before providing personal data.

16. CHANGES TO THIS PRIVACY POLICY

We may amend this Privacy Policy from time to time.

Updated versions will be published on the Website together with the revised “Last Updated” date.

Material changes may also be communicated by email, Website notices, or Account notifications where appropriate.

Continued use of the Website following updates constitutes acknowledgement of the updated Privacy Policy.

17. CONTACT & COMPLAINTS

If you have questions, concerns, or complaints regarding this Privacy Policy or our handling of personal data, please contact:

[COMPANY NAME] LTD
[REGISTERED ADDRESS]
Email: [EMAIL ADDRESS]
Website: [WEBSITE URL]

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) or another relevant supervisory authority.

18. GENERAL

This Privacy Policy is governed by the laws of England and Wales.

If any provision of this Privacy Policy is found invalid or unenforceable, the remaining provisions shall remain in full force and effect.

The English language version of this Privacy Policy shall prevail over any translated versions.

Shopping Cart
Scroll to Top