Terms & Conditions
Prize Competitions & Website Use
Last Updated: [DATE]
1. ABOUT THE PROMOTER
1.1. These Terms and Conditions (“Terms”) govern the use of the Website and participation in all competitions operated by [COMPANY NAME] LTD trading as [BRAND NAME] (“Promoter”, “we”, “us”, “our”).
1.2. The Promoter is:
[COMPANY NAME] LTD
Company Number: [COMPANY NUMBER]
Registered Office: [REGISTERED ADDRESS]
1.3. Website: [WEBSITE URL]
1.4. Contact Email: [EMAIL ADDRESS]
1.5. By using the Website, creating an Account, or entering a Competition, you confirm that you have read, understood, and accepted these Terms and our Privacy Policy and agree to be legally bound by them.
1.6. If you experience any difficulty accessing the Website or entering a Competition, please contact us using the contact details above and we will endeavour to assist you.
1.7. If you require these Terms in an alternative format, including large print, audio, or other accessible formats, please contact the Promoter and we will endeavour to provide assistance where reasonably practicable.
2. DEFINITIONS
For the purposes of these Terms:
“Account” means a registered user account on the Website.
“Competition” means any prize competition, instant win competition, draw, promotion, or giveaway operated by the Promoter.
“Competition Question” means the question, puzzle, challenge, or task requiring skill, knowledge, or judgment.
“Entry” means a valid paid or free entry into a Competition.
“Free Entry” means an entry submitted through the free postal route.
“Official Rules” means the Competition-specific rules displayed on the relevant Competition page.
“Participant”, “Entrant”, “you”, or “your” means any individual entering a Competition.
“Prize” means any item, vehicle, cash amount, holiday, property, website credit, or other reward offered in connection with a Competition.
“Website” means [WEBSITE URL] and all associated services.
3. LEGAL FRAMEWORK
3.1. All Competitions operated by the Promoter are intended to be operated as skill-based prize competitions in compliance with the Gambling Act 2005.
3.2. To participate in a Competition, Entrants may be required to correctly answer a Competition Question or complete a task involving skill, knowledge, or judgment.
3.3. Entries that fail to correctly answer the Competition Question may be disqualified and may not be entered into the final draw or prize allocation.
3.4. The Promoter uses skill-based entry mechanisms in order to distinguish Competitions from lotteries and to ensure lawful operation under applicable UK law.
3.5. Free Entry routes are made available in accordance with applicable law and, where applicable, free entries shall have an equal chance of winning as paid entries.
3.6. It is your responsibility to ensure that participation in Competitions is lawful in your country or jurisdiction of residence.
4. ELIGIBILITY
4.1. Competitions are open only to persons aged 18 years or over who are resident in England, Scotland, or Wales.
4.2. By entering a Competition, you confirm that:
4.2.1. you are at least 18 years old;
4.2.2. you have legal capacity to enter the Competition;
4.2.3. you are lawfully permitted to participate under the laws applicable in your jurisdiction;
4.2.4. all information supplied by you is accurate and complete.
4.3. The following persons may not enter Competitions:
4.3.1. employees, officers, directors, or contractors of the Promoter;
4.3.2. any person professionally associated with the administration or operation of the Competition;
4.3.3. immediate family members or household members of such persons.
4.4. The Promoter may require proof of age, identity, residence, payment ownership, or eligibility at any time.
4.5. Failure to provide satisfactory verification may result in disqualification or forfeiture of any Prize.
4.6. Only one Account per person and per household is permitted unless expressly authorised by the Promoter.
4.7. Automated entries, bots, scripts, AI-generated bulk entries, fraudulent activity, or manipulation of Competitions are strictly prohibited.
5. ACCOUNT REGISTRATION
5.1. To enter a Competition, you must create an Account.
5.2. You must provide accurate and up-to-date information including:
full name;
residential address;
email address; and
telephone number.
5.3. You are responsible for maintaining the confidentiality and security of your login credentials.
5.4. The Promoter is not liable for unauthorised use of your Account caused by your failure to secure your credentials.
5.5. We reserve the right to suspend or terminate Accounts where:
false information has been provided;
multiple accounts are used improperly;
fraud or abuse is suspected; or
these Terms have been breached.
5.6. Participants are responsible for maintaining the security and confidentiality of their Account credentials and for preventing unauthorised access to their Account.
5.7. If a Participant suspects unauthorised access or misuse of their Account, they must notify the Promoter immediately.
6. HOW TO ENTER
6.1. Competitions may be entered online via the Website or through any valid Free Entry method stated in the Official Rules.
6.2. Competition opening dates, closing dates, entry limits, Prize details, and pricing shall be displayed on the relevant Competition page.
6.3. To enter online:
6.3.1. select the Competition;
6.3.2. correctly answer the Competition Question where required;
6.3.3. select the desired number of Entries;
6.3.4. complete checkout and payment;
6.3.5. receive confirmation of Entry.
6.4. Entries are not valid until payment has been successfully processed and confirmation has been issued.
6.5. The Promoter reserves the right to limit the number of Entries per Participant.
6.6. Late, incomplete, illegible, corrupted, or invalid Entries will not be accepted.
6.7. The Promoter accepts no responsibility for failed, delayed, incomplete, corrupted, or lost Entries caused by:
technical malfunction;
internet failure;
payment processor issues;
postal delays; or
system interruptions.
6.8. Participants shall not be deemed to have entered a Competition until confirmation has been issued by the Promoter via email confirmation or Account confirmation.
6.9. Maximum Entry limits displayed on the Website apply collectively across paid Entries and Free Entries.
7. FREE ENTRY ROUTE
7.1. Participants may enter Competitions free of charge by post where a Free Entry route is available.
7.2. Free Entries must be sent to the address stated in the Official Rules.
7.3. Each Free Entry must:
be submitted separately;
contain all requested information;
include the Competition name;
include the Participant’s full legal name;
include date of birth;
include postal address;
include email address and telephone number; and
include the correct answer to the Competition Question where applicable.
7.4. Incomplete, illegible, bulk, mechanically reproduced, or fraudulent Free Entries may be rejected.
7.5. Free Entries must be received before the Competition Closing Date.
7.6. Free Entries that comply with these Terms shall have an equal chance of winning as paid Entries.
7.7. Proof of postage does not constitute proof of receipt.
7.8. The cost of postage is the responsibility of the Participant.
7.9. Hand-delivered postal entries shall not be accepted.
7.10. Multiple Free Entries submitted within a single envelope, package, or postal item may be treated as a single Entry.
7.11. Free Entry Participants must hold an active Website Account and the details supplied with the Free Entry must match the associated Account information.
8. COMPETITION OPERATION
8.1. Each Competition shall be governed by:
these Terms;
the Official Rules; and
any Competition-specific terms displayed on the Website.
8.2. In the event of conflict, the Official Rules shall prevail.
8.3. Competitions may include:
standard draw competitions;
instant win competitions;
promotional giveaways; or
other promotional mechanics.
8.4. The Promoter reserves the right to:
modify Competition schedules;
substitute Prizes;
amend Competition mechanics;
extend or shorten Competition periods; or
cancel Competitions where reasonably necessary.
8.5. Material changes shall not adversely affect existing valid Entries unless required for legal, regulatory, technical, or security reasons.
8.6. The Promoter reserves the right to suspend, void, cancel, or amend a Competition where fraud, technical failures, security issues, legal concerns, or other circumstances beyond reasonable control compromise or may compromise the fairness, integrity, or proper operation of the Competition.
8.7. Competitions may proceed regardless of the number of Entries received unless otherwise stated in the Official Rules.
9. WINNER SELECTION
9.1. Winners shall be selected using random number generation software or another independently functioning random selection mechanism.
9.2. Draws may be conducted live on social media platforms, through streaming services, by automated systems, or by another method determined by the Promoter.
9.3. Only eligible and valid Entries shall participate in the draw.
9.4. For skill-based Competitions, only Entries with the correct Competition Question answer may qualify.
9.5. Instant Win Competitions may allocate Prizes to predetermined winning numbers or positions.
9.6. Winners will be contacted using the contact details associated with their Account.
9.7. Winners may be required to provide satisfactory proof of identity, age, address, payment ownership, or eligibility prior to receiving a Prize. The Promoter may require photographic identification and additional supporting documentation where reasonably necessary.
9.8. If a Winner:
cannot be contacted;
fails to respond within the required timeframe;
fails verification checks; or
breaches these Terms,
the Promoter may:
disqualify the Winner;
redraw the Competition; or
reallocate the Prize.
9.9. Participants are responsible for ensuring that contact details associated with their Account remain accurate and up to date.
9.10. Participants are responsible for checking spam, junk, filtered, or other email folders for communications from the Promoter.
9.11. The Promoter’s decision regarding Competitions and Winners shall be final.
10. PRIZES
10.1. Prize details shall be displayed on the relevant Competition page.
10.2. Prizes are subject to availability.
10.3. The Promoter reserves the right to substitute a Prize with one of equal or greater value.
10.4. Unless expressly stated otherwise, Prizes:
are non-transferable;
are non-refundable; and
cannot be exchanged for cash.
10.5. The Promoter may, at its discretion, offer a cash alternative.
10.6. Winners are responsible for all taxes, insurance, licensing, travel expenses, registration costs, or other costs associated with accepting or using a Prize unless expressly stated otherwise.
10.7. The Promoter shall not be liable for any delay, damage, loss, or failure caused by third-party couriers, delivery providers, manufacturers, suppliers, or other external service providers.
10.8. Certain Prizes may be subject to additional supplier, manufacturer, venue, travel provider, or third-party terms and conditions.
11. VEHICLE PRIZES
11.1. Vehicle Prizes may include used vehicles.
11.2. Unless otherwise stated:
a valid MOT will be supplied where legally required;
insurance is not included;
road tax is not included;
responsibility transfers upon delivery or collection.
11.3. Winners are responsible for:
holding valid driving licences;
complying with all road laws;
arranging insurance;
ensuring safe operation.
12. CASH PRIZES
12.1. Cash Prizes shall be transferred only to a bank account held in the Winner’s name or jointly with the Winner.
12.2. Additional verification may be required prior to payment.
12.3. The Promoter shall endeavour to transfer cash Prizes within 30 days following successful verification.
13. PROPERTY, HOLIDAY, OR EVENT PRIZES
13.1. Property, holiday, and event Prizes may be subject to additional supplier or provider terms.
13.2. Winners are responsible for:
passports;
visas;
travel documentation;
travel insurance; and
personal expenses.
13.3. Property valuations are indicative only.
13.4. The Promoter may offer a cash alternative where stated in the Official Rules.
14. WEBSITE CREDIT
14.1. Website credit may be issued by the Promoter at its discretion.
14.2. Website credit:
has no cash value;
is non-transferable;
may expire;
may only be used on the Website.
14.3. Expiry dates shall be displayed within the Participant Account where applicable.
15. PUBLICITY
15.1. Winners may be requested to participate in reasonable promotional activity relating to the Competition.
15.2. The Promoter may publish:
first name;
county or region;
winning number; and
Prize details
for transparency and regulatory compliance purposes.
15.3. Participants who object to publication should contact the Promoter before the Competition Closing Date.
15.4. The Promoter may still disclose Winner information to regulators, law enforcement, or advertising authorities where legally required.
15.5. Winners may be requested to participate in reasonable publicity, interviews, photographs, videos, social media content, or promotional activity relating to the Competition.
16. USER CONTENT
16.1. Any reviews, testimonials, images, videos, or content submitted by Participants may be used for marketing or promotional purposes.
16.2. By submitting content, you grant the Promoter a non-exclusive, worldwide, royalty-free licence to use, reproduce, edit, publish, and distribute such content.
16.3. You confirm that submitted content:
is lawful;
does not infringe third-party rights; and
does not contain offensive or unlawful material.
17. ACCEPTABLE USE
17.1. You agree not to:
hack or interfere with the Website;
use bots or automated systems;
manipulate Competition outcomes;
create false Accounts;
abuse staff or Participants;
upload malicious software.
17.2. The Promoter may suspend or terminate Accounts for breaches of these Terms.
17.3. Participants must not knowingly introduce viruses, trojans, worms, malicious code, denial-of-service attacks, or other technologically harmful material to the Website or related systems.
17.4. Participants must not attempt to gain unauthorised access to the Website, servers, databases, or systems connected to the Website.
17.5. The Promoter reserves the right to disqualify any Participant where there are reasonable grounds to suspect fraud, manipulation, abuse, deceptive conduct, coordinated activity, or any attempt to improperly influence the outcome of a Competition.
18. INTELLECTUAL PROPERTY
18.1. All Website content, branding, graphics, logos, software, databases, and materials are owned by or licensed to the Promoter.
18.2. Participants may use Website content for personal and non-commercial purposes only.
18.3. No content may be copied, distributed, reproduced, or commercially exploited without prior written consent.
19. DATA PROTECTION
19.1. The Promoter processes personal data in accordance with:
the UK GDPR;
the Data Protection Act 2018; and
the Privacy Policy.
19.2. Personal data may be processed for:
Competition administration;
fraud prevention;
legal compliance;
Prize fulfilment; and
customer support.
19.3. Cookies and tracking technologies are governed by the Cookie Policy.
20. REFUNDS
20.1. Entry fees are generally non-refundable.
20.2. Refunds may be issued where:
required by law;
a Competition is cancelled;
a major material change occurs;
duplicate payments occur; or
technical errors materially affect Entries.
20.3. Nothing in these Terms affects your statutory consumer rights.
21. LIMITATION OF LIABILITY
21.1. To the fullest extent permitted by law, the Promoter shall not be liable for:
indirect or consequential losses;
loss of profits;
loss of business;
data loss;
disappointment;
technical failures;
website downtime.
21.2. Nothing in these Terms excludes liability for:
death or personal injury caused by negligence;
fraud;
fraudulent misrepresentation; or
any liability which cannot legally be excluded.
21.3. The Promoter’s total aggregate liability shall not exceed:
the total amount paid by the Participant for Entries during the previous three months; or
the value of the relevant Prize,
whichever is lower.
22. FORCE MAJEURE
22.1. The Promoter shall not be liable for delays, failures, or cancellations caused by events beyond reasonable control including:
natural disasters;
pandemics;
internet outages;
strikes;
cyberattacks;
government restrictions;
supplier failures.
23. WEBSITE AVAILABILITY
23.1. The Website is provided on an “as is” and “as available” basis.
23.2. The Promoter does not guarantee uninterrupted or error-free Website operation.
23.3. Access may be suspended for maintenance, security, legal, or operational reasons.
23.4. The Promoter does not guarantee that the Website will be secure, free from bugs, viruses, or other harmful components.
23.5. The Website may contain links to third-party websites, advertisements, or services for convenience only. The Promoter does not control and is not responsible for the content, availability, or practices of any third-party websites or services.
24. COMPLAINTS AND DISPUTES
24.1. Complaints should first be submitted to:
[EMAIL ADDRESS]
24.2. The Promoter will attempt to resolve complaints promptly and fairly.
24.3. Participants may use alternative dispute resolution (“ADR”) where appropriate.
24.4. These Terms are governed by the laws of England and Wales.
24.5. Courts of England and Wales shall have jurisdiction except where mandatory consumer law provides otherwise.
25. CHANGES TO THESE TERMS
25.1. The Promoter may amend these Terms from time to time.
25.2. Updated Terms shall be published on the Website.
25.3. Material changes shall not adversely affect existing valid Entries unless required for:
legal compliance;
fraud prevention;
security reasons; or
operational necessity.
25.4. Continued use of the Website constitutes acceptance of updated Terms.
26. GENERAL
26.1. If any provision of these Terms is found invalid or unenforceable, the remaining provisions shall remain in full force.
26.2. Failure to enforce any right shall not constitute waiver of that right.
26.3. These Terms constitute the entire agreement between the Participant and the Promoter relating to Competitions and Website use.
26.4. English language versions of these Terms shall prevail over translated versions.
26.5. Participants should print or save a copy of these Terms for future reference.